Thursday, August 6, 2009

The Appointment That Wasn't

We were supposed to have an appointment for Elijah today.

We drove 45 minutes to get to said appointment.

We walked up to the desk. "Hi this is Elijah," I said. "He's here to see Dr. So-and-so."

The lady looked a little worried. "Dr. So-and-so isn't here today," she said.

We stared at her blankly. "We had an appointment."

The lady types on her computer. "It says that you called back in May to reschedule. Let's see when your rescheduled appointment is...hmmm, I can't find another appointment."

I especially dislike when someone messes up and then blames it on you, i.e. saying we called to reschedule. We never called - if we did, don't you think we would've made another appointment?

"Um, we never called. We had an appointment for today. We drove 45 minutes to get here."

"I'd fit you in, but he's not here today."

"Well, what happened? Because we never called to reschedule and no one ever told us that we didn't have an appointment today."

"I don't know, but I'll talk to the scheduler who changed your appointment to try to find out what happened."

With that, we were back on the road heading home - an hour and a half round trip for nothing. We made another appointment, but now we'll have to wait until the end of the month - it was the earliest we could get in.

Andy called the corporate office on the way home to (nicely) express our frustration. Their notes said that they had notified the family (us) of a cancellation and advised us to make another appointment. That didn't happen...I have the confirmation of our appointment taped to our calendar. They canceled our appointment and forgot to tell us. Nice. It's not that big of a deal, I know it was just a mistake, an oversight, but extremely frustrating. We have appointments literally almost every day - it's pretty annoying to spend all that time in the car for absolutely no reason. Just the way it goes sometimes. Okay, vent over. :)

Wednesday, August 5, 2009

Stair Master

Elijah is learning how to walk down the stairs by himself! As you'll see in the video, he still needs a lot of supervision when it comes to the stairs, but he's definitely getting there.

The cool thing? I've been trying to teach him how to scoot down the stairs on his butt (since he was opposed to climbing down backwards) and he's figuring out how to walk down on his own. To me, that means he's problem solving.

The other thing it shows is just how opposed he is to using his hands. Most kids would learn how to walk down the stairs by holding onto a railing. Elijah has never held onto anything while going down the stairs other than our hands (which he's done a lot, so he's had lots of practice). It would be so much easier for him (and safer!) if he'd just hold onto something. I have to say, though, I love this kid's determination.
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