Thursday, August 6, 2009

The Appointment That Wasn't

We were supposed to have an appointment for Elijah today.

We drove 45 minutes to get to said appointment.

We walked up to the desk. "Hi this is Elijah," I said. "He's here to see Dr. So-and-so."

The lady looked a little worried. "Dr. So-and-so isn't here today," she said.

We stared at her blankly. "We had an appointment."

The lady types on her computer. "It says that you called back in May to reschedule. Let's see when your rescheduled appointment is...hmmm, I can't find another appointment."

I especially dislike when someone messes up and then blames it on you, i.e. saying we called to reschedule. We never called - if we did, don't you think we would've made another appointment?

"Um, we never called. We had an appointment for today. We drove 45 minutes to get here."

"I'd fit you in, but he's not here today."

"Well, what happened? Because we never called to reschedule and no one ever told us that we didn't have an appointment today."

"I don't know, but I'll talk to the scheduler who changed your appointment to try to find out what happened."

With that, we were back on the road heading home - an hour and a half round trip for nothing. We made another appointment, but now we'll have to wait until the end of the month - it was the earliest we could get in.

Andy called the corporate office on the way home to (nicely) express our frustration. Their notes said that they had notified the family (us) of a cancellation and advised us to make another appointment. That didn't happen...I have the confirmation of our appointment taped to our calendar. They canceled our appointment and forgot to tell us. Nice. It's not that big of a deal, I know it was just a mistake, an oversight, but extremely frustrating. We have appointments literally almost every day - it's pretty annoying to spend all that time in the car for absolutely no reason. Just the way it goes sometimes. Okay, vent over. :)


Kathy Lausted said...

Yes. Sometimes it helps to "vent". We all get frustrated when things like this happen. Our world is run by people so - you guessed it - mistakes happen. Hopefully, we can apologize for our mistakes but sometimes it's hard to admit. "Grin and bear it" is the name of that day:). Love you, MomKat/GramKat

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